Asus' crap warranty repair - they've had my computer for a month already

...and I can't get an answer from them as to when I'll get it back.



I only had the n71jq laptop for 3 1/2 months when I spilled liquid on it. I got their OK and mailed it in on Dec. 1st. First they told me I'm not covered for accidental damage because i didn't send in the warranty - but I did - the day after I bought it! OK, they fixed that, and they told me they actually started working on it on Dec. 6th. But then they told me they're waiting on parts - first a keyboard, then a motherboard, then a CD-DVD writer (which never worked right and had already been replaced with a new one by a local Asus repair facility once and still didn't work right), and now a new case. Why a new case? I don't know. I can't even talk to the repair facility in California and ask them, just some Asus phone rep who answers the phone and tells me he'll call back but doesn't. He said he thinks the new case needs to come from overseas.



Does anyone know what recourse I have in a case like this where they don't fix my computer in a reasonable time? My first laptop was the cheapest IBM Thinkpad (actually made by Acer). I once sent it in under warranty. IBM actually fixed it overnight and shipped it back express the next day. They supplied the original shipping box and postage too.



I'm going to ask to speak with a supervisor tomorrow. But that tactic usually accomplishes nothing.